Bunyan Lodge

• The service booked visits for families and friends and staggered the times of visits to reduce the risk of infection transmission between people. Visitors had their temperature taken before entering and provided their contact details for test and trace purposes. Visitors were given Personal Protective Equipment (PPE), including hand sanitiser and face masks, which they had to wear throughout their visit. The home used video calls to make sure people had regular contact with their families and friends.

• Staff were allocated to work in specific shifts, with specific colleagues to reduce the risk of spreading infection.

• The service had an infection prevention and control process in place. The provider was regularly testing people and staff for COVID-19, in accordance with government guidance.

• The provider supported people and staff to stay safe. Staff had been trained in infection prevention control. Additional measures had been introduced to clean the service and make sure the risk to people and staff was reduced. Staff had individual COVID-19 risk assessments. The provider's infection prevention and control policy and business contingency plan had been updated to include pandemic flu or contagious outbreak.

Further information is in the detailed findings below.

The five questions we ask about services and what we found