Peter's Place

Relatives were involved in the care planning and review process. The provider promoted engagement with external professionals where required to ensure people had care which was tailored to their needs.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood the value and importance of providing care which was dignified and respectful. One staff member said, "Staff are caring and work together as a team putting people first."

People were supported in a safe and clean environment. People were encouraged to personalise their rooms. A wheelchair accessible lift was in place to enable all people living at the service access to shared living areas.

Staff had received training and applied their skills and knowledge to provide safe care. Medicines were administered by trained staff.

The activity co-ordinator was passionate about their role and motivated people to access activities of their choice. People were supported by the staff team to access the community and pursue personal interests.

Right Care: Staff had received training on how to recognise and report abuse. People received care which was kind and caring. People were supported by skilled staff who knew them well and were aware of people's needs and preferences.

There were enough appropriately skilled staff to support people safely. Staff were aware of how people communicated and supported them to make decisions and choices.

People's care plans and risk assessments provided guidance and information to support people safely, providing strategies for staff to de-escalate distressing situations for people.