Lansglade House

Accommodation is provided over the ground and 2 upper floors with various lounges, a dining room, and an accessible garden.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received support from staff who had undergone a robust recruitment process. They were supported by regular, consistent staff who knew them and their needs well. Staff recruitment files were comprehensive and contained all relevant employment checks. Staffing levels were sufficient, and people received the support they needed from staff promptly.

Medicines were stored and administered safely, and staff were trained to support people effectively with their medication. The service was clean, and staff understood infection control procedures and followed them.

The provider ensured that lessons were learned when things went wrong, so that improvements could be made to the service and the care people received.

The service was well managed. People, relatives, and staff were very positive and about the leadership of the service and praised the registered manager highly.

There were systems in place to monitor the quality of the service and actions were taken, and improvements were made when required. Staff felt well supported and said the registered manager was open and approachable. The service worked in partnership with outside agencies.