Henrietta House

Accommodation is provided over the ground and two upper floors with various lounges, a dining room, and an accessible garden.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Sufficient numbers of staff with the appropriate skill mix were available to support people with their needs. Staff knew people well and were able to support them appropriately when they became distressed or anxious. Effective recruitment procedures were in place to ensure suitable staff were employed to work with people using the service.

People were protected from the spread of infection; the service was clean, and staff wore personal protective equipment when needed.

There were positive relationships with health professionals which supported people's overall wellbeing. Medicine was administered safely and there were clear protocols in place for medicine which was taken when required.

There was a culture of openness, transparency and inclusion amongst staff and people using the service. We observed positive interactions throughout the day. A variety of quality audits were carried out, which were used to drive continuous improvement which was used to good effect in supporting people and staff to express their views about the delivery of care.

Staff received appropriate training, supervision, and support to enable them to carry out their roles and responsibilities effectively. Staff felt well supported and said the registered managers door was always open. The service worked in partnership with outside agencies.