White Ash Brook

We found the following examples of good practice:

Staff wore appropriate personal protective equipment (PPE) to ensure people were protected as much as possible from the risk of cross infection. There were a number of PPE stations located around the home and used PPE was disposed of safely. Staff had received training on how to put on and take off PPE safely. Enhanced cleaning was being completed to ensure the home remained clean and the risk of cross infection was reduced. Regular checks of cleanliness and infection control were being completed to ensure appropriate standards were being maintained.

There were safe processes in place for people visiting the service. Visitors were screened for Covid 19 symptoms on arrival and were required to wash their hands before entering the home, wear appropriate PPE and maintain social distancing during their visit. At the time of our visit, due to the national lockdown, visiting was restricted to window visits and visits for people who were receiving end of life care. In addition, staff were supporting people to stay in contact with family and friends through regular video calls and telephone calls.

The provider had installed a visiting 'pod' with a floor to ceiling screen. This meant that, when visiting restrictions were relaxed, people could see and talk with their visitors, while being protected from the risk of infection. The Government has advised that, from 8 March 2021, people can nominate one visitor and can hold hands with them during the visit. The provider and manager understood the importance of visits to people and had created a visiting room, where people and their friends and family could enjoy these types of visits.

The five questions we ask about services and what we found