Church View Residential Home

Staff did not consistently receive training in key areas or regular supervision. The design and adaptation of the home environment needed to be improved, to ensure it met the needs of people living there, we have made a recommendation about this. People spoke positively about the care they received. They felt able to make decisions around their daily routines. People's dietary and nutritional needs were met, and they told us they enjoyed their mealtimes. The provider worked in partnership with other agencies to support people to maintain their health and wellbeing.

Peoples were being treated with dignity and respect. We have made a recommendation about the location of call bells in people's room to support them to maintain their independence. People and relatives told us staff were caring.

Staff provided people with person centred care. We have made a recommendation about people and their families being involved in the care planning process Activities were being offered at the service and processes and systems were in place to respond to complaints. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice. We have made a recommendation around capacity and best interest. People could have visitors without restrictions and were supported to have pets to meet their emotional wellbeing needs.

Systems and processes to oversee and manage the service were not always effective. The views of people, families, staff and professionals about the care provided were not regularly being sought. Staff and residents' meetings were not regularly occurring. Staff and people spoke highly of the registered manager and found her supportive.