Tendring Meadows

New directors had taken over since the last inspection, and they had invested significantly in the environment, leading to extensive improvements to the building and grounds. Staff received an induction, training, supervisions, and practical competency assessments in line with national best practice guidance. People were supported to eat a balanced diet. The service worked well with other professionals, making referrals, and acting on guidance as required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and compassionate, treating people with dignity and respect. Systems and processes were in place to support a consistently caring service. There was a calm and positive atmosphere. Equality and diversity characteristics were considered as part of the care planning process. People's views and preferences were considered and acted upon.

Care was planned and updated in response to people's changing needs. There was an effective system for monitoring and responding to complaints. Information was communicated in an accessible way. People could spend time engaging in meaningful leisure activities. The service worked with other professionals to support people reaching the end of their life.

A new registered manager and new directors were in place since the last inspection, and rapid improvements had been made. There was a positive and open culture, which impacted on staff morale. Systems and processes were in place to facilitate good governance; this now needs to be developed, embedded, and sustained. Professionals and those important to people living at Tendring Meadows gave us good feedback on partnership working with the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk