Oakdene Rest Home
- Care home
- 27 beds
- No nursing
- Dementia care
- Registered since 2015
- Halfway Houses, Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
7 months
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Oakdene Rest Home: inspection record
Rated Requires improvement in March 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Barton Court (Good, 0.5 miles away) and Willows Residential Home (Good, 0.9 miles away).
Nearest care homes:
- G Barton Court Good, 0.5 miles away
- RI Winchester House Requires improvement, 0.6 miles away
- G Willows Residential Home Good, 0.9 miles away
- G Island Sands Residential Care Home Good, 1 mile away
- – Ocean Heights Residential Home Not yet rated, 1 mile away
What inspectors found
From the Care Quality Commission's assessment published 5 March 2026 (assessment visit 22 October 2025). Quoted under the Open Government Licence.
Date of Assessment: 19 November 2025 to 04 December 2025.
Oakdene Rest Home is a residential care home providing accommodation and personal care for up to 27 older people in one adapted building. There were 26 people living at the home on the first day of our inspection. Some people were living with dementia.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
This assessment was undertaken in response to safeguarding concerns the service had raised with CQC and local authority safeguarding teams.
We identified 3 breaches of the legal regulation in relation to safe care and treatment, fit and proper persons employed and good governance.
People’s risks were not always fully assessed. People’s care records did not always contain information to support staff to identify when people’s health was at risk or how to monitor and mitigate their risks. Risks relating to diabetes, seizures, and hydration were not always well monitored or recorded. The service had not always managed people’s medicines safely or effectively. Although we did not identify any impact or harm to people during the inspection, there was a potential risk of harm.
The governance systems at the service had not always been effective to identify the issues with risk and medicine management we found at this inspection. Recruitment processes were not robust. Records of care and handovers were sometimes incomplete, limiting oversight. The registered manager was responsive to concerns identified during the inspection and had begun to take action to improve the service.
There was an established staff team who knew people well and how to support them. People and relatives spoke positively about the staff, management and their experience of the care that was delivered.
We have asked the provider for an updated action plan in response to the concerns found at this assessment.
During this inspection we spoke with 9 people and 4 relatives. We spoke with the nominated individual, registered manager, deputy manager, head of care staff, senior staff and care staff. We also spoke with kitchen staff during the inspection. We requested and received feedback from some professionals. We looked at records in relation to people’s care and records about the management of the service.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment including the way medicines were managed and fit and proper persons.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question Good. At this assessment the rating has changed to Requires Improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 5 March 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 5 March 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 5 March 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Julie Keyse
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 3 December 2021. Latest assessment published 5 March 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Oak Health Uk Ltd
- Ownership type
- Organisation
- Companies House number
- 09148564 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Oakdene Rest Home provide nursing care?
- No. The Care Quality Commission lists Oakdene Rest Home as a care home without nursing.
- How many beds does Oakdene Rest Home have?
- The Care Quality Commission's register lists 27 beds at Oakdene Rest Home.
- When was Oakdene Rest Home last inspected?
- The Care Quality Commission's latest rating for Oakdene Rest Home was published on 5 March 2026.
- Who runs Oakdene Rest Home?
- Oakdene Rest Home is run by Oak Health Uk Ltd.
- What is Oakdene Rest Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 March 2026.
Contact
- Phone
- 01795 874985
- Address
- 165 Minster Road, Minster On Sea, Sheerness, ME12 3LH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Barton Court (Good, 0.5 miles away) and Willows Residential Home (Good, 0.9 miles away).
Nearest care homes:
- G Barton Court Good, 0.5 miles away
- RI Winchester House Requires improvement, 0.6 miles away
- G Willows Residential Home Good, 0.9 miles away
- G Island Sands Residential Care Home Good, 1 mile away
- – Ocean Heights Residential Home Not yet rated, 1 mile away