Oak Tree House

Right Support: People had detailed risk assessments in place that guided staff how to meet their needs and mitigate risk to them. Staff understood how to manage risk to people. People were supported by a sufficient number of staff to meet their needs safely. People's care records identified the level of 1:1 support they needed and people were allocated time for 1:1 activities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Medicines were stored and administered safely. The principles of STOMP (stop over medicating people with learning difficulties) were applied when people were prescribed 'when required' medicines.

Right Care: People told us they felt safe. People were supported by staff who knew them well and knew how to meet their needs and manage risks. Staff were recruited safely.

Right Culture: We received mixed feedback regarding the management of the home and the role of the registered manager. Staff and relatives did not always find the registered manager to be fully visible or responsible for their role. Staff and relatives spoke positively about the support provided by the nominated individual and deputy managers. Since the last inspection, relatives had been asked for feedback regarding the home and regular staff meetings had taken place to enable staff to input. The provider had acted on feedback received following the last inspection. Systems had been put in place to ensure lessons were learnt from any accidents or incidents to reduce the risk of reoccurrence.