Needwood House Nursing Home

The provider acted quickly to the areas of improvement identified and took action to improve each area. These will be reviewed on the next inspection.

Risks to people were managed, assessed and mitigated appropriately. Accident and incident forms were investigated by the management team. Lessons learnt were shared with the staff team.

Staff were recruited safely and received supervision and regular training, including safeguarding training.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they felt safe with the care provided and with the carers supporting them. They said they received care from kind and compassionate staff members.

Relatives told us they felt their family members received a person-centred care, one which respected dignity and encouraged people to be independent.

People's needs, choices and preferences were assessed and recorded in detailed care plans. This included people's dietary needs and requirements. Health care professionals were consulted regularly, and staff followed their advice and recommendations.

Staff told us they felt supported by the registered manager and felt able to contribute and make suggestions to improve the quality of the care provided. Relatives told us they felt included in the service and felt confident to raise concerns.

The provider and staff worked in partnership with other health and social care agencies to deliver good outcomes for people and ensure their needs were met and reviewed.