Mrs Valerie Bullman - 18 Leafdown Close

The person lived in a domestic property which was homely. The home was kept clean and infection prevention control measures were in place to reduce the risks associated with COVID-19.

The person had a good caring relationship with the provider and was given the autonomy to live an independent life where they could make decisions and choices for themselves.

The person had their risks assessed, monitored and reviewed. The provider ensured they worked with other healthcare professionals which ensured the person received good and safe care. The person was administered their own medicines and we saw this was done safely.

The provider treated the person with dignity and respect and their preferences were understood. The person felt they were fully involved in their care and could speak up if they felt anything was wrong. The person was supported to have maximum choice and control of their lives and the provider supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right support:

• Model of care and setting maximises people's choice, control and independence.

Right care: • Care is person-centred and promotes people's dignity, privacy and human rights.

Right culture: • Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.