Abbey Court Care Home

Abbey Court Care Home is a care home which provides accommodation, personal care and nursing care to people aged 65 and over. It has two separate units, Oaks, on the ground floor and Elms, on the first floor, which accommodates people who are living with dementia. At the time of the inspection, 60 people were living at the home.

People's experience of using this service:

The provider had made improvements to ensure people were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible; the policies and systems in the service underpin this practice.

There were sufficient staff to keep people safe but improvements were needed to ensure the provider had effective systems to monitor how staff were deployed to meet people's needs throughout the day. Staff received training and support to meet the needs of people at the service.

The provider carried out checks to ensure people received a safe and good quality service. However, improvements were needed to ensure the systems used to monitor safety related incidents were consistently effective.

People were involved in planning how they received their care. However, improvements were needed to ensure their care plans consistently reflected their needs and preferences. People's individuality was recognised and promoted by the staff and the provider planned to make improvements to the assessment process to ensure people's diverse needs were fully considered and met.

People were protected from the risk of harm by staff who understood their responsibilities to identify and report any signs of potential abuse. Risks associated with people's care and support and the home environment were managed safely. People were supported to have healthy diet and to access other professionals to maintain good health. There were systems in place to ensure people received their medicines safely.

Staff were kind and caring and had good relationships with people. Relatives were welcomed at the home and felt involved in their family member's care. People were supported to take part in activities and follow their interests and religious beliefs.

People and their relatives knew how to raise any concerns or complaints and felt confident they would be acted on. There were systems in place to capture people's views on how the service could be improved.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk