The Villa
- Care home
- 38 beds
- Nursing care
- Dementia care
- Registered since 2015
- Madeley, Telford and Wrekin, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
7 of 35
rated care homes in Telford and Wrekin are rated Requires improvement, like this one.
The Villa: inspection record
Rated Requires improvement in June 2021, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: The Willows (Good, 0.3 miles away) and Woodside Place (Outstanding, 0.6 miles away).
Nearest care homes:
- RI The Old School House Requires improvement, 0.2 miles away
- G The Willows Good, 0.3 miles away
- O Woodside Place Outstanding, 0.6 miles away
- G Bennett House Good, 0.7 miles away
- G Hermitage Way - Telford Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 29 June 2021. Quoted under the Open Government Licence.
The Villa is a nursing home providing personal care to 32 people at the time of the inspection, some of whom were living with dementia. The service can support up to 38 people in an adapted building.
What inspectors found
People could not be assured the environment would be safe as the provider had not taken necessary action to carry out remedial work as identified in their own fire risk assessment. The undertaking of quality assurance checks did not identify areas where improvements were needed. Window restrictors were not tamper-proof placing people at risk of potential harm.
Read the rest of CQC's summary
People could not be assured by the systems in place to assess and manage their safety. Accident and incidents were recorded and reviewed; however, the provider had failed to act after a resident had suffered a number of similar falls.
People's care plans were reflective of their current needs.
People were supported by enough staff who supported them in a timely manner and staff members received training on how to keep people safe from the risk of abuse.
People's medicines were managed effectively.
We found there was a positive culture shared between staff to promote good outcomes for people.
Managers and staff were open and honest. People, their relatives and staff had the opportunity to make changes to the service.
Staff worked in partnership with other healthcare professionals.
Questions to ask when you visit
- Safe was rated Requires improvement on 29 June 2021. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 29 June 2021. Ask about changes in management and what has changed since the report.
- The last rating is 5 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Mary Dzimwasha
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 29 June 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Lotus Care Management Services LimitedBrand: Jaydeep Patel
- Ownership type
- Organisation
- Companies House number
- 09083248 (opens Companies House)
Lotus Care Management Services Limited runs 3 services in England, 2 of them in the West Midlands. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Lotus Care Management Services Limited
- G Bennett House Good. Care home, Telford and Wrekin
- G Lotus Care Marmaduke Street Good. Care home with nursing, Liverpool, North West
Getting help from Telford & Wrekin Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Telford & Wrekin Council
- Ask for a care needs assessment
- Phone: 01952 385385 (option 2), Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Telford & Wrekin Council
Checked on the council's website, November 2026.
Common questions
- Does The Villa provide nursing care?
- Yes. The Care Quality Commission lists The Villa as a care home with nursing.
- How many beds does The Villa have?
- The Care Quality Commission's register lists 38 beds at The Villa.
- When was The Villa last inspected?
- The Care Quality Commission's latest rating for The Villa was published on 29 June 2021.
- Who runs The Villa?
- The Villa is run by Lotus Care Management Services Limited. It runs 3 services in England, 2 of them in the West Midlands.
- What is The Villa's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 June 2021.
Contact
- Phone
- 01952 581022
- Address
- Park Avenue, Madeley, Telford, TF7 5AE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: The Willows (Good, 0.3 miles away) and Woodside Place (Outstanding, 0.6 miles away).
Nearest care homes:
- RI The Old School House Requires improvement, 0.2 miles away
- G The Willows Good, 0.3 miles away
- O Woodside Place Outstanding, 0.6 miles away
- G Bennett House Good, 0.7 miles away
- G Hermitage Way - Telford Good, 0.7 miles away