Northfield Care Centre

This inspection was carried out in response to information of concern we had received about the service. This inspection covered quality statements under the key questions safe and well led only.

Staff received training, supervision and appraisals but competency checks to ensure staff were safely administering medicines for epilepsy had not taken place. We identified concerns with the environment and infection control. Medicines were not always safely stored, and some emollients were also not stored correctly. There was lack of governance and oversight, which had not identified all of the shortfalls we identified. Staff did not feel listened to, or valued. Staff felt their wellbeing was not considered, and many told us they were very stressed and anxious due to the workload expected of them.

Staff told us the registered manager was supportive but senior managers didn’t listen to or make the required changes. A new care manager was in post along with a new quality lead who were aware of the issues we had identified and were developing a robust action plan, improved governance systems, and better communication to address the issues and drive improvements.

We found 2 breaches of the regulations relating to safe care and treatment, and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.