Oaklands Residential Home

Oaklands is spaced over two floors with bedrooms on each floor. Each bedroom has en-suite facilities and there is access to both floors via a lift. The home has a well-maintained garden and also has car parking facilities.

People were safely supported and protected from harm or abuse. Safeguarding systems in place supported this. Staffing levels were safe, however staff told us they were extremely busy and felt more staff would benefit the home. Management of medicines were safe. However, we did speak to the deputy manager to ensure all creams were labelled. This was actioned the same day. Staff learnt lessons after dealing with problems.

Care plans had been updated and people's needs were clearly identified.

Staff were trained to support people with mobility, nutrition and health care, as well as any diagnosed conditions. The premises were designed to meet the needs of the people that used the service.

Staff were kind and caring and knew all the people and their diverse needs. Staff understood their roles clearly and knew what was expected of them. People were treated with respect and dignity and were also supported to maintain their independence.

Staff provided responsive care, adapting this as people's needs changed. People and relatives felt their feedback was welcomed and were confident any concerns would be acted on appropriately.