Oakley Grange

As part of our inspection, we spoke with people who used the service, their relatives, staff, the registered manager and the provider’s care and quality managers. We reviewed care plans, medication records, recruitment files and quality assurance records.

Oakley Grange presented a welcoming environment which was clean and well-maintained. Staffing levels enabled staff to provide safe care which was responsive to people’s individual needs. Staff received a structured induction when they started working at the home and regular refresher training to ensure their practice reflected current guidance and standards. Staff understood their responsibility to protect people from potential harm, abuse or poor practice and monitored people to identify any deterioration in their health. Effective communication ensured any changes in people’s needs were communicated between teams and shared with other healthcare professionals when people transitioned between services.

Pre-admission assessments involved people and their relatives and explored people’s personal identities, cultural requirements, religious needs and communication preferences. Where people had risks associated with their health or medical conditions, these were identified and planned for. A weekly ward round with the local GP practice meant people had consistent oversight of their health and medication. Safe medicines practice ensured people received their medicines as prescribed.

The provider and registered manager were committed to ensuring everyone in the home had the same access to opportunities and experiences. Assessments and care plans considered any factors that could increase the risk of people being disadvantaged because their needs were not being recognised or met. Staff promoted person centred care by respecting people’s preferences and routines and encouraging their independence.

The provider had a framework of checks and audits to ensure standards were maintained, regulations were met and which supported accountability across the service. There were policies to promote equality and inclusion, and staff felt confident to share their feedback about the service. The provider had established strong and meaningful partnerships with other organisations and health professionals to benefit people living in the home as well as the wider community.