Crofton Springs
- Care home
- 66 beds
- No nursing
- Dementia care
- Registered since 2024
- Cheltenham, Gloucestershire, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
5 months
since the latest rating was published.
147 of 184
rated care homes in Gloucestershire are rated Good, like this one.
Crofton Springs: inspection record
Rated Good in May 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Queensbridge House Requires improvement, 0.2 miles away
- G St Faith's Nursing Home Good, 0.2 miles away
- – Sandfields Not yet rated, 0.3 miles away
- G Bredon View Good, 0.3 miles away
- G Beechcroft - Cheltenham Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 May 2026 (assessment visit 23 February 2026). Quoted under the Open Government Licence.
Date of assessment 25 March to 2 April 2026.
Crofton Springs is a ‘care home’ providing personal care and support to older people and people living with dementia. At the time of the assessment, the service was supporting 22 people with their personal care needs.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were protected and kept safe, and staff received appropriate training and support to develop in their roles and deliver effective care. There were enough staff to meet people’s needs, they worked well with each other and those involved in their care. Recruitment processes were appropriate, and infection risks were well managed.
Staff supported people to stay healthy and well. People received their medicines when they needed them. Staff supported people to understand their care so they could give informed consent.
People were supported to have choice and control over their care and support and to maintain their independence. Information was provided in ways which reflected people’s needs and preferences. People were treated fairly and supported to access care and services when needed. Staff understood people’s rights and how to uphold them.
The service was led by managers who understood people’s needs and promoted an open culture where concerns could be raised and addressed. Staff were supported with their wellbeing. Managers fostered a culture of learning, inclusion and partnership working focused on positive outcomes for people.
Risks to people were not always managed effectively. Care plans were not always complete and did not always use person-centred language. Details about people’s histories, likes, dislikes and preferences were not always recorded in care plans. People were involved in their care plans, although reviews after accidents and incidents did not always occur. The registered manager was responsive to our feedback in these areas and took immediate steps to make improvements.
-
Safe
Good
Safe
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated Good.
This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ideal Carehomes (2) LimitedBrand: Welltower
- Ownership type
- Organisation
- Companies House number
- 13707971 (opens Companies House)
Ideal Carehomes (2) Limited runs 4 services in England, 1 of them in the South West. 3 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Ideal Carehomes (2) Limited
- G Millcroft Good. Care home, Worcestershire, West Midlands
- G Thorn Springs Good. Care home, Central Bedfordshire, East of England
- – The Applewood Not yet rated. Care home, Milton Keynes, South East
Getting help from Gloucestershire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Gloucestershire County Council
- Ask for a care needs assessment
- Phone: 01452 426 868, Monday to Friday, 8am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Gloucestershire County Council
Checked on the council's website, November 2026.
Common questions
- Does Crofton Springs provide nursing care?
- No. The Care Quality Commission lists Crofton Springs as a care home without nursing.
- How many beds does Crofton Springs have?
- The Care Quality Commission's register lists 66 beds at Crofton Springs.
- When was Crofton Springs last inspected?
- The Care Quality Commission's latest rating for Crofton Springs was published on 22 May 2026.
- Who runs Crofton Springs?
- Crofton Springs is run by Ideal Carehomes (2) Limited. It runs 4 services in England, 1 of them in the South West.
- What is Crofton Springs's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 22 May 2026.
Contact
- Address
- Crofton Springs, Gloucester Road, Cheltenham, GL51 8NR Map (opens Google Maps)
Compare nearby
- RI Queensbridge House Requires improvement, 0.2 miles away
- G St Faith's Nursing Home Good, 0.2 miles away
- – Sandfields Not yet rated, 0.3 miles away
- G Bredon View Good, 0.3 miles away
- G Beechcroft - Cheltenham Good, 0.4 miles away