Sway Place
- Care home
- 68 beds
- No nursing
- Dementia care
- Registered since 2024
- Ashley, Hampshire, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
Rated Requires improvement in May 2025 under the previous provider, WT UK Opco 4 Limited.
At a glance
4 ratings
Its last inspection moved it down from Outstanding to Requires improvement.
17 months
since the latest rating was published.
59 of 420
rated care homes in Hampshire are rated Requires improvement, like this one.
Sway Place: inspection record
Rated Requires improvement in May 2025, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Birchy Hill Care Home (Good, 0.2 miles away) and Little Orchard (Good, 2.2 miles away).
Nearest care homes:
- G Birchy Hill Care Home Good, 0.2 miles away
- G Little Orchard Good, 2.2 miles away
- G Ashley Lodge Care Home Good, 2.3 miles away
- O Woodpeckers Outstanding, 2.3 miles away
- G Deerhurst Good, 2.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 May 2025 (assessment visit 4 April 2025). Quoted under the Open Government Licence.
Date of assessment: 20 January – 13 February 2025. At the time of inspection, the home was supporting 65 people. This inspection was prompted in part by concerns about people’s safe care and whether people were safeguarded from avoidable harm following an increase in allegations of neglect made to the Care Quality Commission. We found 1 breach in regulation in relation to good governance. The provider did not always have effective governance systems in place to monitor and improve the quality and safety of the service. However, we observed people were treated with kindness, and staff respected people’s privacy and dignity. The service cared about and promoted the wellbeing of their staff. Staff told us they enjoyed their roles. Staff told us they were valued and supported in their roles; the service had a culture of seeking continuous improvement to ensure people’s needs were met. New leadership was visible, and the registered manager stated they were fully supported by the provider to champion innovation in relation to Dementia care at Sway Place. We have asked the provider for an action plan in response to the concerns found at this assessment.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The service was in breach of legal regulation in relation to governance. Systems were either not in place, or not operating effectively as they had not identified the shortfalls found at this inspection.
Questions to ask when you visit
- Safe was rated Requires improvement on 29 May 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 29 May 2025. Ask about changes in management and what has changed since the report.
- Ask what the new provider has changed since taking over.
Registration details
- Registered manager
- Francis Bosompim
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Care UK Care Services LimitedBrand: Care UK
- Ownership type
- Organisation
- Companies House number
- 02571516 (opens Companies House)
- Previous provider
-
- WT UK Opco 4 Limitedregistered
Care UK Care Services Limited runs 226 services in England, 80 of them in the South East. 59 are rated Good or Outstanding, 8 are rated Requires improvement or Inadequate and 159 have no rating yet.
Other services run by Care UK Care Services Limited
- O Collingwood Court Outstanding. Care home, North Tyneside, North East
- O Cuttlebrook Hall Outstanding. Care home, Oxfordshire
- O Halecroft Grange Outstanding. Care home, Trafford, North West
- O Priors House Outstanding. Care home with nursing, Warwickshire, West Midlands
Getting help from Hampshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hampshire County Council
- Ask for a care needs assessment
- Phone: 0300 555 1386, Monday, Wednesday and Thursday 8.30am to 5pm, Tuesday 9.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Hampshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Sway Place provide nursing care?
- No. The Care Quality Commission lists Sway Place as a care home without nursing.
- How many beds does Sway Place have?
- The Care Quality Commission's register lists 68 beds at Sway Place.
- When was Sway Place last inspected?
- The Care Quality Commission's latest rating for Sway Place was published on 29 May 2025.
- Who runs Sway Place?
- Sway Place is run by Care UK Care Services Limited. It runs 226 services in England, 80 of them in the South East.
- What is Sway Place's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 May 2025.
Contact
- Phone
- 01590 684900
- Address
- Sway Place, Church Lane, Sway, Lymington, SO41 6AD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Birchy Hill Care Home (Good, 0.2 miles away) and Little Orchard (Good, 2.2 miles away).
Nearest care homes:
- G Birchy Hill Care Home Good, 0.2 miles away
- G Little Orchard Good, 2.2 miles away
- G Ashley Lodge Care Home Good, 2.3 miles away
- O Woodpeckers Outstanding, 2.3 miles away
- G Deerhurst Good, 2.4 miles away