West View Care Home

People had their needs assessed and staff had the training and support they required to carry out their roles. People had access to the healthcare services they required. Staff worked closely with healthcare professionals and followed their advice and guidance. People's medicines were managed in a safe way, medicines were reviewed regularly and changes were made as required.

People were supported to eat and drink enough, they enjoyed their meals and were given a choice of meals that they liked.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care and support was person centred and planned with the person or their relative so that it met people's individual needs and preferences . Staff knew people well and communicated effectively.

Complaints were taken seriously and used as an opportunity to learn and improve. People and staff were supported by their managers. Quality monitoring was effective to manage risk, and identify areas for improvement. People and staff were engaged and involved in service development.