Lutterworth View

We looked at 8 quality statements under this domain: Learning culture; Safe systems, pathways and transitions; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Infection prevention and control; and Medicines optimisation. We found the provider had a positive and inclusive learning culture. There were effective audits and checks in place to assess, monitor and review quality and safety within the service. People were supported to move safely into the service. People felt safe living at the service and the care and support provided reflected people’s support plans and was delivered safely with respect and kindness. Staff were trained in safeguarding and managers worked with other health care providers to address any safeguarding issues. We found the internal and external environment, premises and equipment to be safe and maintained. There were enough staff on duty to meet people’s needs. Staff were safely recruited and received an induction. The service had safe systems for appropriate and safe handling of medicines.

We looked at 7 quality statements under this domain: Person-centred care; Care provision, integration and continuity; Providing information; Listening to and involving people; Equity in access; Equity in experience and outcomes; and Planning for the future. We found people received care and support based on their individual needs, routines and preferences. Care records evidenced people's diverse care and support needs were assessed and planned for. People were supported to access health services. People were encouraged to be involved in discussions and decisions about their care and support. We received feedback from people and their relatives who confirmed they were provided with access to care and support. The service provided a service user guide in an easy read format that gave information about the service and what people could expect. We saw examples of people’s future care and support needs associated with end of life care.

We looked at 7 quality statements under this domain: Shared direction and culture; Capable, compassionate and inclusive leaders; Freedom to speak up; Workforce equality, diversity and inclusion; Governance, management and sustainability; Partnerships and communities; and Learning, improvement and innovation. Staff demonstrated a clear understanding of the provider’s vision and values strategy. We found the provider had created an open positive culture where people, and staff were valued. There was a clear management structure that detailed roles, responsibilities and accountability. There was a Whistle Blowing and Speak Up policy and procedure in place that supported staff to report any issues or concerns. Most staff told us they were treated equally, and their well-being was considered and supported. The provider had robust systems and processes to assess, monitor and mitigate risks. There were also systems and processes in place to share learning and good practice within the service and across the organisation. The provider ensured policies reflected current best practice and legislative updates.