Lady Jane Court Care Home

People were protected from the risk of harm and abuse. People's risks were well managed and mitigation was in place to prevent such risks from occurring. Staff knew people's needs well, enabling them to provide effective support. The environment was clean and free from potential hazards. There were good infection control processes in place. There were enough well trained staff to effectively and safely meet people’s needs. Staff were recruited safely. During our assessment of this key question, we identified some medicines due to be returned were not always stored in the most effective way. This was brought to the attention of the registered manager who agreed to follow this up immediately.

People’s needs were assessed and reviewed effectively to ensure they were in receipt of the most up to date treatment, care, and support. There were up to date policies and procedures in place, based upon current legislation and best practice guidance, to ensure people's care and treatment was based on their individual needs. Staff worked collaboratively with external health and social care professionals who provided support guidance to achieve quality outcomes for people. This enabled people to maximise independence, choice and control. Staff engaged with people, were respectful and obtained consent before delivering care.

People were treated with kindness, respect and dignity and treated as individuals. Staff were attentive and responsive to people's needs. People were supported and enabled to maintain contact with friends and family.

People's care and treatment needs were appropriately assessed, monitored and reviewed. The provider had systems and processes that supported people to receive care and treatment that was consistent. People were involved in the planning of their care and support. all people using the service received the same opportunities, experiences and outcomes. People's wishes regarding care and support at the end of their lives was discussed, recorded and planned with them.

There was an open and positive culture within the service where staff felt valued and respected. Leaders demonstrated commitment, experience and enthusiasm in continually developing and improving the service. The provider had systems and processes that supported partnership working to collaborate for improvement. The management team were committed to making improvements across the service. There were governance systems in place which assessed and managed the safety and quality of the service.