Silver Birches
- Care home
- 19 beds
- No nursing
- Dementia care
- Registered since 2011
- Central Leicester, Leicester, East Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Inadequate to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
18 of 90
rated care homes in Leicester are rated Requires improvement, like this one.
Silver Birches: inspection record
Rated Requires improvement in October 2023, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Lady Jane Court Care Home (Good, 0.2 miles away) and Aylestone (Good, 0.3 miles away).
Nearest care homes:
- G Lady Jane Court Care Home Good, 0.2 miles away
- RI The Magnolia Care Home Requires improvement, 0.2 miles away
- G Aylestone Good, 0.3 miles away
- G Everdale Grange Good, 0.3 miles away
- G Lutterworth View Good, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 5 October 2023. Quoted under the Open Government Licence.
Silver Birches is a residential care home providing a regulated activity for up to 19 people. The service provides support to people with dementia, physical disability and mental health. At the time of our inspection there were 12 people using the service. The care home accommodates people in one adapted building.
What inspectors found
Shortfalls remained with infection control processes and procedures with some equipment and bedding found to be unclean. Systems and processes where not robust enough to ensure these checks were consistent enough.
Read the rest of CQC's summary
People and their relatives were not always involved when their care needs were reviewed. We have made a recommendation about reviews of care.
There was limited activity at the service for people to occupy their time. We have made a recommendation about activities.
The provider and registered manager had addressed a significant number of the concerns we previously identified. They had implemented systems and processes to improve the oversight at the service. More time was required to provide assurance that recent changes to systems were effective and fully embedded.
Medicines and risks to people's health and welfare were safely managed. Recordings in care plans and risk assessments were detailed and guided staff how to meet people's needs. Staffing levels were sufficient to meet people's needs.
Safely recruited staff provided kind and compassionate care. Staff knew people well and how best to support them in line with their individual preferences.
People were safe and protected from the risk of harm.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- Safe was rated Requires improvement on 5 October 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 5 October 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Clare Smith
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)12 inspection reports, latest 5 October 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Pine View Care Homes Ltd
- Ownership type
- Organisation
- Companies House number
- 05024286 (opens Companies House)
Getting help from Leicester City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leicester City Council
- Ask for a care needs assessment
- Phone: 0116 454 1004, 24 hours a day, 7 days a week
- Support for carers
- Paying for care: Leicester City Council
Checked on the council's website, November 2026.
Common questions
- Does Silver Birches provide nursing care?
- No. The Care Quality Commission lists Silver Birches as a care home without nursing.
- How many beds does Silver Birches have?
- The Care Quality Commission's register lists 19 beds at Silver Birches.
- When was Silver Birches last inspected?
- The Care Quality Commission's latest rating for Silver Birches was published on 5 October 2023.
- Who runs Silver Birches?
- Silver Birches is run by Pine View Care Homes Ltd.
- What is Silver Birches's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 5 October 2023.
Contact
- Phone
- 0116 283 2018
- Address
- 85 Lutterworth Road, Aylestone, Leicester, LE2 8PJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Lady Jane Court Care Home (Good, 0.2 miles away) and Aylestone (Good, 0.3 miles away).
Nearest care homes:
- G Lady Jane Court Care Home Good, 0.2 miles away
- RI The Magnolia Care Home Requires improvement, 0.2 miles away
- G Aylestone Good, 0.3 miles away
- G Everdale Grange Good, 0.3 miles away
- G Lutterworth View Good, 0.3 miles away