Pinetrees

Pinetree's is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At the last inspection in November 2015, the service was rated Good. At this inspection we found that the service remained Good.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive care and support in a way that maintained their safety. People had plans of care that had been developed in partnership with them to guide staff in reducing the known risks to people. Appropriate action was taken when people were identified as being at risk of harm. People could be assured that they would receive their prescribed medicines and that staff had been subject to robust recruitment procedures. The service learnt from incidents and accidents and took action to minimise the chance of these occurring again within the home.

People received care from staff that had received the training, supervision and support that they needed to work effectively in their role. People were supported to maintain good nutrition and to access healthcare services. People's needs were assessed prior to moving into the home to ensure that the service was able to support them appropriately. People were supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received care from staff that knew them well and consistently treated people with respect and dignity. People were encouraged and supported to maintain contact with people that were important to them.

People were involved in developing their plans of care which enabled people to receive care and support in line with their preferences. People knew how to complain and could have confidence that their complaints would be managed appropriately. People were supported to be active members of the local community and to pursue their hobbies and interests.

There was a system of quality assurance in place overseen by the provider, area and registered manager

which was successful at ensuring people consistently received good quality care and support.

The five questions we ask about services and what we found