Apollo House

Apollo House accommodates people across four separate floors, each of which has separate adapted facilities.

The systems and processes for identifying risks to people had improved. Further improvements were required to ensure effective management of environmental risks.

Risk assessments were fully completed, and strategies identified to mitigate risks. Care plans were in place where physical intervention may be required to keep people safe, these would benefit from review to ensure they contain more detailed information about people's needs. People's healthcare needs were recorded and well managed. Records of care tasks were fully completed.

Unexplained injuries were investigated to establish the cause and to protect people from abuse and records of injuries were kept up to date with follow up information.

Medicine management had improved. People received their medicines as prescribed from trained staff.

Staffing levels were appropriate during the inspection, and people told us there were enough staff to meet their needs safely. Staff had received all of the training required to support the people living at Apollo House.

Staff felt supported within their roles and felt confident to discuss any concerns they may have with the management team.

Feedback was sought from people, relatives and staff to identify where improvements were needed. Staff, people and relatives were also offered regular meetings to share information and discuss any concerns they had.

People were protected against infections such as COVID-19. Staff followed government guidance and wore appropriate personal protective equipment (PPE). The home appeared clean. Cleaning schedules were in

place to evidence when cleaning was completed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Systems to monitor the quality and safety of the service were in place to ensure people received safe and person-centred care. These required time to be embedded in the service to ensure they were sustained and improvements continued.