The Orchard

The Orchard is a family sized property in a residential area which looks similar to other houses on the street.

Risk assessments and care plans were in place to cover people's holistic needs. Strategies and goals had been recorded to support people to meet their targets.

People received medicines as prescribed. Staff supported people to make and attend any health appointment required.

Staff understood safeguarding and how to recognise and report any concerns of abuse. People told us they felt safe.

Infection prevention and control systems were in place and protected people. Staff wore appropriate personal protective equipment (PPE) and cleaning schedules were completed.

People received person centred care from staff who understood equality and diversity and supported people with their individual needs.

People were involved in their care planning. People were supported to be as independent as possible and staff supported people to learn new skills.

Systems and processes were in place to ensure the registered manager had oversight of the service. Audits and spot checks were completed regularly.

People and staff felt supported by the registered manager and felt able to raise any concerns if necessary.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability

the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Right support: • People were supported to have choice, control and independence within their lives. Right care: • People were cared for safely. Care was person-centred and promoted people's dignity, privacy and human rights Right culture: • Ethos, values, attitudes and behaviours of managers and care staff ensured people using services lead inclusive and empowered lives