Wheatsheaf Court Care Home

People's experience of the service and what we found: People did not always receive person centred care that considered their individual needs. The support provided to people at mealtimes continued to need improvement. Staff did not support people with their meals in a person centred and timely manner. Governance systems in place were not effective in identifying and taking timely actions.

People were protected from the risk of harm. Staff knew how to identify possible signs of abuse and how to escalate concerns. People received their medicines as prescribed. There were enough staff to support people safely and respond to their needs. Staff had been safely recruited. Where things went wrong action was taken to reduce the risk of reoccurrence and learn for the future.

People's needs had been assessed and care plans contained details of their wishes and preferences. Staff knew people's needs and understood their likes and dislikes. Staff had received training , however, staff did not always support people in a person centred way. Staff felt supported by the management team. People's health needs were managed with the support of external agencies.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were a variety of systems in place to monitor and assess the care provided. Where areas for action were identified during the inspection, the provider took immediate action. There was a positive culture and a commitment to continuous learning and improvement. Most areas of concern identified in the previous inspection had been addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk