Fern Brook Lodge

We found the following examples of good practice

A robust process was in place to help ensure visitors did not bring COVID-19 into the home. This included lateral flow tests and confirmation of vaccination status. People's comments included, "I feel safe from the pandemic", "COVID-19 is not one of my worries here. I feel safe" and, "I've got nothing to fear here." A relative added, "They have everything covered."

People and their relatives told us the home were supporting regular visits. One person told us, "My [relative] visits a couple of times a week." A relative offered, "I feel safe when I go, and I feel my [family member] is being kept safe. You can stay as long as you want."

People told us they were supported to have regular COVID-19 tests. Visitors and staff each had a dedicated room for this procedure. One relative said, "I'm an essential care giver and do the PCR testing on a Monday and Friday. That has meant I can see my [family member] every day."

The home was visibly clean throughout with no malodours. Staff carried out frequent cleaning including of high touch point areas such as handrails, door handles and keypads. Records were kept of this with these spot checked by the registered manager. One person told us, "They clean the home regularly including the bathrooms." A relative said, "There is always a cleaning team around the home."

People told us they had been supported to have all the required COVID-19 vaccinations. Records confirmed this.

Staff were following current government guidelines with regard to wearing personal protective equipment (PPE). A relative said, "I'm in here every two days and staff are always wearing the PPE. They seem to be following all the rules."

The five questions we ask about services and what we found