Mill Lodge Residential Care Home
- Care home
- 20 beds
- No nursing
- Dementia care
- Registered since 2025
- Rushall, Walsall, West Midlands
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
First rated Inadequate in 2015, most recently Good in March 2026.
7 months
since the latest rating was published.
36 of 57
rated care homes in Walsall are rated Good, like this one.
Mill Lodge Residential Care Home: inspection record
Rated Good in March 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Housing 21 - The Watermill Good, 0.9 miles away
- RI Leighswood Requires improvement, 0.9 miles away
- G Pelsall Hall Good, 1 mile away
- G Pegasus Care – Harden Good, 1.1 miles away
- RI Highfield House Requires improvement, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 23 March 2026 (assessment visit 1 February 2026). Quoted under the Open Government Licence.
Date of assessment: 17 to 24 February 2026. This assessment was carried out due to the age of the rating for the service, which had previously been rated when operated by a different provider. The service is a residential home providing accommodation and personal care to older people, and adults of all ages, some of whom are living with dementia, physical disabilities or mental health needs.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People were safe and supported by sufficient numbers of staff to meet their planned and responsive needs. Staff had been safely recruited and received training relevant to their role. Risks to people’s safety and wellbeing were assessed and managed to reduce the risk of avoidable harm. People received their medicines as required and staff followed infection control procedures to protect them from the risk of cross infection.
People’s needs were assessed and staff followed guidance in care plans to ensure people’s individual and diverse needs were met. Staff worked in partnership with healthcare professionals to support people’s health needs. People were asked for their consent before care was provided and where people lacked mental capacity to make their own decisions, the provider had acted lawfully to ensure any decisions made were in people’s best interests.
Staff had a caring and compassionate approach to supporting people and offered people choices as well as promoting their independence. Care provided was dignified and respectful.
Where people’s needs changed, the provider took action to ensure care provided met their current needs. People were supported to raise concerns about their experience of care and there was a system in place to manage and respond to complaints.
The home was well managed by an experienced management team who undertook frequent checks and audits to monitor the quality of care people received. Staff were confident to speak up if they were concerned and felt listened to. The management team were open to feedback and recorded learning from incidents and events which promoted a positive and open culture.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service which was previously registered under a different provider. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service which was previously registered under a different provider. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service which was previously registered under a different provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service which was previously registered under a different provider. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service which was previously registered under a different provider. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Deborah Morris
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Exodus Care Limited
- Ownership type
- Organisation
- Companies House number
- 13694717 (opens Companies House)
Getting help from Walsall Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Walsall Council
- Ask for a care needs assessment
- Phone: 0300 555 2922
- Support for carers
- Paying for care: Walsall Council
Checked on the council's website, November 2026.
Common questions
- Does Mill Lodge Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Mill Lodge Residential Care Home as a care home without nursing.
- How many beds does Mill Lodge Residential Care Home have?
- The Care Quality Commission's register lists 20 beds at Mill Lodge Residential Care Home.
- When was Mill Lodge Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Mill Lodge Residential Care Home was published on 23 March 2026.
- Who runs Mill Lodge Residential Care Home?
- Mill Lodge Residential Care Home is run by Exodus Care Limited.
- What is Mill Lodge Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 23 March 2026.
Contact
- Phone
- 01922 682556
- Address
- 98 Mill Road, Pelsall, Walsall, WS4 1BU Map (opens Google Maps)
Compare nearby
- G Housing 21 - The Watermill Good, 0.9 miles away
- RI Leighswood Requires improvement, 0.9 miles away
- G Pelsall Hall Good, 1 mile away
- G Pegasus Care – Harden Good, 1.1 miles away
- RI Highfield House Requires improvement, 1.1 miles away