Pegasus Care – Harden

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. The service had enough appropriately skilled staff to meet people's needs and keep them safe. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

Right Culture Some systems required improving to ensure records were person centred and audits were effective to drive improvements in all areas. The provider had an improvement plan in place which was updated to include the feedback we shared during and following our inspection. The registered manager and nominated individual demonstrated a commitment to delivering improvements and achieving best outcomes for people. People and those important to them, including advocates, were involved in planning of their care. Staff ensured risks of a closed culture were minimised so that people received support based on

transparency, respect and inclusivity.