Carrstone House Care Home
- Care home
- 72 beds
- No nursing
- Dementia care
- Registered since 2024
- Downham Market, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
This month
The latest rating was published.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Carrstone House Care Home: inspection record
Rated Requires improvement in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: High Haven (Good, 0.5 miles away) and Diamond House (Good, 1 mile away).
Nearest care homes:
- G High Haven Good, 0.5 miles away
- RI Downham Grange Requires improvement, 0.6 miles away
- G Diamond House Good, 1 mile away
- RI Ashville House Requires improvement, 1.1 miles away
- G Victoria Hall Good, 5.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 30 October 2026 (assessment visit 18 August 2026). Quoted under the Open Government Licence.
Date of inspection: 01 September to 28 September 2026
Carrstone House is a care home, which provides care for people living with or without dementia and respite care. The service accommodates up to 72 people in a three-storey building. The ground and top floors are for people who are more independent and require less support. The middle floor is for people whose dementia is more advanced and who require a higher level of support. At the time the inspection commenced 50 people were living at the service.
- Safe No rating
- Effective Inadequate
- Caring No rating
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
The lift on the middle floor has a number code lock so service users on this floor cannot move between floors on their own. Each floor is designed the same and has a dining room, activities room, hairdressing, and spa rooms.
This was a comprehensive inspection of all quality statements, which was prompted due to concerns which had been raised regarding safe care and treatment. The service was registered in November 2024, and this was the first inspection.
We carried out unannounced visits to the service on 01 and 07 September 2026.
The service had not had a registered manager in place since 31 October 2025; the service had been supported by interim managers and the regional management team. A new manager had been appointed a week before the inspection commenced.
This inspection found the provider to be in breach of 4 legal regulations relating to need for consent, safe care and treatment, staffing, and governance. The provider did not have an effective quality assurance and governance system in place, which had resulted in shortfalls that placed the people who used the service at risk of harm. People's risks had not always been identified and mitigated, and where risks had been identified, their management was not always effectively assessed.
Consent had not always been lawfully obtained in accordance with the Mental Capacity Act 2005.
We found that staff were caring and supported people in a kind and considerate manner.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.
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Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment; the ways people’s medicines were managed and staffing.
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Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this service. This key question has been rated inadequate.
This meant there were widespread and significant shortfalls in people’s care, support, and outcomes.
The service was in breach of legal regulation in relation to consent.
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Caring
No rating
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect.
This is the first assessment for this service. This key question has been rated as requires improvement.
This meant people did not always feel well-supported, cared for, or treated with dignity and respect.
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Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this service. This key question has been rated as requires improvement.
This meant people’s needs were not always met.
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Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this service. This key question has been rated as requires improvement.
This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 30 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 30 October 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Requires improvement on 30 October 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Requires improvement on 30 October 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Artisan Care Downham LimitedBrand: Avery
- Ownership type
- Organisation
- Companies House number
- 14402651 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Carrstone House Care Home provide nursing care?
- No. The Care Quality Commission lists Carrstone House Care Home as a care home without nursing.
- How many beds does Carrstone House Care Home have?
- The Care Quality Commission's register lists 72 beds at Carrstone House Care Home.
- When was Carrstone House Care Home last inspected?
- The Care Quality Commission's latest rating for Carrstone House Care Home was published on 30 October 2026.
- Who runs Carrstone House Care Home?
- Carrstone House Care Home is run by Artisan Care Downham Limited.
- What is Carrstone House Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 30 October 2026.
Contact
- Phone
- 01604 552950
- Address
- 159 Bexwell Road, Downham Market, PE38 9LJ Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: High Haven (Good, 0.5 miles away) and Diamond House (Good, 1 mile away).
Nearest care homes:
- G High Haven Good, 0.5 miles away
- RI Downham Grange Requires improvement, 0.6 miles away
- G Diamond House Good, 1 mile away
- RI Ashville House Requires improvement, 1.1 miles away
- G Victoria Hall Good, 5.1 miles away