Victoria Hall

We have recommended the provider consider the current guidance on legionella testing in care homes and ensure their policy reflects the guidance provided.

People told us they felt safe. Staff had assessed people's needs and completed risk assessments. People received their medicines safely although some omissions were to be addressed within these records.

Some relative's told us they were not kept up to date about their family's needs and felt some improvements were needed in the provider's communication The registered manager assured us action will be taken to address this issue.

Staff received an induction when starting at the service. Regular training, specific to their role, was delivered and refreshed when needed. Staff received supervision and felt supported by the management team.

People said staff were very caring and kind and treated them well. They told us staff maintained their privacy and provided the care they wanted. Staff spoke to people politely and with respect.

Staff had access to sufficient personal protective equipment and used it appropriately. Visitors underwent COVID-19 checks to minimise the risk of spreading of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.