Park House Rest Home

Medicines were managed safely by trained and competent staff. Medication administration records (MARs) were fully completed and regularly audited to identify any areas for development and improvement. Staff had access to medicines policies and procedures as well as best practice guidelines.

Recruitment practices were safe and there were sufficient numbers of staff available to meet people's needs. Quality assurance processes were robust, risks to people and the environment were managed safely and people had access to appropriate equipment where needed.

Staff were motivated and enjoyed working in the home. Continuous learning was embedded in the home's culture and staff had received appropriate training to enable them to carry out their role safely.

Staff had received training in infection control, including additional training since the start of the coronavirus pandemic. They followed good infection control processes, which met government guidelines for care homes.

People told us they felt staff were caring. Staff were observed to treat people with kindness and compassion.

The provider, registered manager and staff were open and transparent. They understood their regulatory responsibilities.

People, relatives and staff said the registered manager and provider were approachable and supportive. There were effective governance systems in place to identify concerns in the service and drive improvement.