Avalon Nursing Home

Staff, people, and relatives spoke positively about the management team. Since our last inspection, the service had made changes to ensure quality assurance systems were used effectively and routinely, to identify concerns errors and omissions. The service was introducing initiatives and looking to develop care provision by working with external organisations and gaining accreditations. Feedback was sought from people, their relatives and stakeholders. The service provided people with person-centred care and the staff worked as a team. The provider was working in line with regulatory requirements.

People received effective care and experienced good outcomes. Since our last inspection, improvements had been made to ensure people consented when they needed care and treatment. When people could not consent, the service worked in line with the principles of the Mental Capacity Act (MCA). Staff were passionate about ensuring people were empowered to make their own decisions and take risks. People were supported to eat and drink enough, and their needs were assessed in line with published guidance. Staff received support and training relevant to their roles and the people they supported.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.