Wembdon Rise

Right Support The service provided people with care and support in a safe environment. Restrictions placed on people were proportionate to the level of risk. People were supported to make decisions following best practice in decision-making. People had a choice about their living environment and were able to personalise their rooms. The service supported people to have choice, control and independence. People were able to pursue their chosen interests. Staff supported people to achieve their aspirations and goals. People were supported to access their local community. Staff communicated with people in ways that met their needs. Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

Right Care People could take part in activities and pursue interests that were tailored to them. Staff promoted equality and diversity in their support for people. People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs. People's care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. Staff and people cooperated to assess risks people might face.

Right culture The provider and the manager had a robust system to monitor the quality of the service. Improvement in areas of risk management had been fully implemented in respect of restrictions and fire safety. Staff turnover had been high, however people were supported by consistent agency staff. Staff understood people well and were responsive to their needs. People and those important to them, were involved in

planning their care. Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. Staff valued and acted upon people's views.