Church Road

People had individual activity plans in place based on their assessed needs. We found the activity plans were not always being followed by staff. The provider was aware of this and had plans in place to address it.

The way people's medicines are managed had improved since our last inspection. People received their medicines in the way prescribed for them. The systems to safeguard people had improved. There were effective governance systems in place to monitor the quality of the service.

There were enough staff available to support people. Staff were recruited safely. Risks to people were identified and guidance was in place for staff to reduce the level of risk to people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received regular training and were knowledgeable about their roles and responsibilities. Staff received one to one supervision and told us they felt supported.

Support plans were detailed and reviewed regularly. People's healthcare needs were identified and met. Staff worked with a range of healthcare professionals and followed professional advice and guidance when needed.

People were supported by caring staff who worked towards promoting their dignity, privacy and independence.

We received some mixed feedback from relatives on how they thought their concerns and complaints would be listened and responded to.

People and staff commented positively about the registered manager and deputy manager. We received some mixed feedback from people's relatives relating to the management of the service and communication. Staff told us the culture of the service had improved.