St Annes Care Home
- Care home
- 40 beds
- No nursing
- Dementia care
- Registered since 2015
- Whitley Bay, North Tyneside, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2017.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
32 of 39
rated care homes in North Tyneside are rated Good, like this one.
St Annes Care Home: inspection record
Rated Good in January 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Falmouth House Good, 0.1 miles away
- G Risedale Rest Home Limited Good, 0.1 miles away
- G Milton Lodge Good, 0.2 miles away
- G Albany House Good, 0.2 miles away
- – Linden Terrace No overall rating, 0.2 miles away
About the service
From the Care Quality Commission's inspection report published 5 January 2023. Quoted under the Open Government Licence.
St Anne's Care Home is registered to provide accommodation and personal care to a maximum of 40 older people, including people who live with dementia. At the time of the inspection there were 30 people living at the home.
What inspectors found
People felt safe and supported by staff. They told us they didn't have to wait for support as staff were patient with them.
Read the rest of CQC's summary
People's care plans were up to date but needed more person-centred detail to improve them. The provider had recognised this and had plans in place to improve records.
Systems and processes for identifying patterns and trends were in place. The provider planned to improve the means by which they analysed falls to help reduce risks.
The provider needed to try more innovative and creative work to try and reduce the risk of falls. We have made a recommendation about this.
Medicines administration was safe. Records were clear and auditing had been improved recently following advice from external professionals.
There were sufficient staff to keep people safe. The provider had reduced reliance on agency staff significantly, meaning people had started to received a greater continuity and consistency of care.
People were kept safe from the risk of abuse. Relevant policies were up to date. When incidents occurred the provider acted promptly.
Staff were recruited safely. Supervisions and team meetings reminded staff of areas of good practice to keep people safe. Staff felt well supported and able to speak up if they had concerns.
The registered manager had made some positive changes and had more planned. These included reinstating relatives and residents' meetings, an introductory coffee morning, and a range of staff champions to improve understanding and application of best practice.
The provider had a conflict of interest policy in place but had not always had regard to it. We have made a recommendation about this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported
this practice.
The registered manager demonstrated a strong understanding of the service and people who used it.
The environment was clean. There was a range of refurbishment work underway. Where completed, it had a positive impact on people's day to day quality of life. There was ongoing work to the dining and communal areas. The provider was trying to reduce the impact of this on people and had on-site maintenance support in place.
The provider worked well with external professionals to ensure people received the help they needed.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 5 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ascot Care (St Anne's) Ltd
- Ownership type
- Organisation
- Companies House number
- 08034100 (opens Companies House)
Getting help from North Tyneside Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at North Tyneside Council
- Ask for a care needs assessment
- Phone: 0345 2000 109
- Support for carers
- Paying for care: North Tyneside Council
Checked on the council's website, November 2026.
Common questions
- Does St Annes Care Home provide nursing care?
- No. The Care Quality Commission lists St Annes Care Home as a care home without nursing.
- How many beds does St Annes Care Home have?
- The Care Quality Commission's register lists 40 beds at St Annes Care Home.
- When was St Annes Care Home last inspected?
- The Care Quality Commission's latest rating for St Annes Care Home was published on 5 January 2023.
- Who runs St Annes Care Home?
- St Annes Care Home is run by Ascot Care (St Anne's) Ltd.
- What is St Annes Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 5 January 2023.
Contact
- Phone
- 0191 252 9172
- Address
- 1-4 Rockcliffe, Whitley Bay, NE26 2BG Map (opens Google Maps)
Compare nearby
- G Falmouth House Good, 0.1 miles away
- G Risedale Rest Home Limited Good, 0.1 miles away
- G Milton Lodge Good, 0.2 miles away
- G Albany House Good, 0.2 miles away
- – Linden Terrace No overall rating, 0.2 miles away