Burnham Lodge Nursing Home

People's experience of using this service: People received good care at the home. People told us they were happy with staff and the care they provided. We saw that people were treated with kindness dignity and respect.

Staff were positive about working at the home and told us they received good support and training to assist them in their roles. Staff told us communication was good and that staffing levels, in the main worked well. We saw that there was a calm and positive atmosphere within the home.

People's dietary needs were clear in their care plans and where necessary staff referred people to other health professionals. This included for example, dieticians, physiotherapists and speech and language therapists. People's health was monitored so that action could be taken if any concerns were identified.

People's care was reviewed regularly so that care plans were up to date and reflective of people's current needs. People were involved in the review process.

There were activities taking place if people wished to take part in them. People were aware of the activities taking place, even if they chose not to take part in them. People were given information about how to make a complaint, though people told us they had no concerns and would speak with staff if they did.

The service was well led. There was a registered manager in place, supported by registered nurses and senior staff. The service was monitored to provide an opportunity to identify and plan any improvements necessary.