Kathleen Chambers House

The service is purpose built with wide corridors and a level accessible garden. There is a large communal dining room, lounges, activity room and a conservatory. People's rooms are located over two floors. These have ensuite facilities and kitchenettes.

Risk assessments were completed to manage risk whilst promoting people's independence. However, some protocols were not in place for known health conditions.

The home was well-led and managed. Governance systems were in place to monitor and assess the quality and safety of the service. Staff received regular training and supervision.

The home was clean, tidy and well-maintained. People enjoyed their individual rooms, which supported people's independence. There was a large, well-kept garden which people were observed using regularly. There was a calm and relaxed atmosphere in the home. People's visitors were welcomed.

People enjoyed the food provided and mealtimes were friendly and sociable. People were supported to maintain good health.

People's feedback and opinions were sought through meetings. Information was regularly shared with people, so they were involved and up to date with decisions about the home. There were good systems of communications with staff members and relatives. Care plans explained how people preferred their care and support to be delivered.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.