Mary's Home
Care home, Croydon, 49 beds
No overall rating
No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.
Mary's Home: inspection record
This service has no overall rating at present. The squares show its earlier ratings.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Inspected and rated 3 times since 2016. Rated Good in 2016, 2018 and April 2026.
It has been rated Good at every inspection since 2016. The latest rating was published 6 months ago.
How it compares locally
- Larger than 8 in 10 care homes in Croydon.
What inspectors found
From the Care Quality Commission's assessment published 30 April 2026 (assessment visit 13 March 2026). Quoted under the Open Government Licence.
This assessment took place between 18 March and 10 April 2026. Mary’s Home is a care home providing care to older people, some of whom live with dementia. Mary’s Home was also registered for home care however the provider has submitted an application to CQC to deregister this element of their care provision. At the time of our assessment there were 42 people using the service.
The last inspection rated the service as Good (published 8th October 2018). We carried out this assessment because of the time since the last inspection.
Read the full summary
The provider had a positive learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers ensured staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those who were important to people to take decisions in people’s best interests where they did not have capacity.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment we rated this key question good. At this assessment the rating has remained Good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Contact and registration details
| Address | 88 Warham Road, South Croydon, CR2 6LB |
|---|---|
| Phone | 020 8688 2072 |
| Registered manager | Andrea Barrett |
| Registered with the CQC since | |
| What it provides |
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| Who it supports |
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| Inspection reports | 2 inspection reports, latest 10 October 2018 (opens the Care Quality Commission website) Latest assessment published 30 April 2026; CQC's newer assessments are published on its website rather than as reports. |
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
| Provider | Thobani Services Ltd |
|---|---|
| Ownership type | Organisation |
| Companies House number | 08457115 (opens Companies House) |
Nearest alternatives
- G Haling Park Care Home Care home with nursing, less than 0.1 miles awayGood
- RI St Johns Nursing Home Limited Care home with nursing, 0.2 miles awayRequires improvement
- G Jean Garwood House Care home, 0.2 miles awayGood
- G James Terry Court Care home with nursing, 0.3 miles awayGood
- G Jordan Lodge Care home, 0.3 miles awayGood
Getting help from London Borough of Croydon
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at London Borough of Croydon
- Ask for a care needs assessment
- Phone: 0208 726 6500
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Mary's Home provide nursing care?
- No. The Care Quality Commission lists Mary's Home as a care home without nursing.
- How many beds does Mary's Home have?
- The Care Quality Commission's register lists 49 beds at Mary's Home.
- When was Mary's Home last inspected?
- The Care Quality Commission's latest rating for Mary's Home was published on 30 April 2026.
- Who runs Mary's Home?
- Mary's Home is run by Thobani Services Ltd.
- What is Mary's Home's CQC rating?
- No overall rating: this location offers more than one kind of service, so the CQC rates each service separately.