Priory Care Residential Home

We found the following examples of good practice.

The home was clean and tidy. Staff used appropriate cleaning products and regularly cleaned all areas of the home to help reduce the risk of infection. The provider had invested in maintaining the building and furniture was in good condition and easy to clean.

Safe visiting processes were in place. Visitor protocols were in place to ensure anyone entering the service received a lateral flow coronavirus test, was temperature tested and provided with personal protective equipment (PPE) to remain safe during their visit. The provider had invested in PPE training for visiting family and friends to ensure PPE was used safely when indoor visits commenced.

People were supported to maintain important relationships with their families and friends. This included phone and video calls and window visits. The provider had discussed visits with people and their families to ensure appropriate contact was maintained.

Social distancing was maintained, and people were admitted to the service safely. Isolation processes were implemented for people new to the service and if people displayed symptoms of COVID-19 or received a positive test result. Staff and people using the service were regularly tested for COVID-19.

Staff were trained in the use of PPE and used it appropriately. The provider regularly completed 'spot checks' to ensure staff had the relevant skills and knowledge for hand washing and PPE use.

The five questions we ask about services and what we found