The Olde Coach House
- Care home
- 41 beds
- No nursing
- Dementia care
- Registered since 2010
- Hessle, East Riding of Yorkshire, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
28 of 122
rated care homes in East Riding of Yorkshire are rated Requires improvement, like this one.
The Olde Coach House: inspection record
Rated Requires improvement in January 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Woodleigh Lodge Residential Care Home (Good, 0.2 miles away) and The Hollies - Care Home (Good, 0.5 miles away).
Nearest care homes:
- G Woodleigh Lodge Residential Care Home Good, 0.2 miles away
- G The Hollies - Care Home Good, 0.5 miles away
- G Rosewood Lodge Residential Home Good, 0.6 miles away
- RI Emmanuel House Care Home Requires improvement, 0.7 miles away
- G Redstacks Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 12 January 2023. Quoted under the Open Government Licence.
The Olde Coach House is a residential care home that provides support and accommodation for up to 41 people, some of whom may be living with dementia. On the day of the inspection there were 38 people living at the home. The service is run across two buildings, one of which is across the street and has been recently renovated.
What inspectors found
Governance systems were not always robust and did not identify gaps in recruitment records or inconsistencies in care plans. Audit systems relating to medicines were not effective in identifying issues we found with medicines. Personal Protective Equipment (PPE) was not always disposed of correctly which meant people were at a greater risk of infection. Oxygen cylinders were not stored correctly.
Read the rest of CQC's summary
We have recommended the provider seeks advice regarding best practice guidance for medicines and updates their practice accordingly.
The provider had failed to notify the CQC about safeguarding concerns they had raised with the local authority. We recommend the provider seeks advice and reviews their policy and practice relating to notifiable events to the CQC.
People were safe and received person centred care. People we spoke with were happy at the service. People, and their relatives, spoke highly of the staff.
There were enough staff to meet people's needs. Staff demonstrated knowledge relating to safeguarding when to raise concerns. Staff told us they felt confident raising concerns with the manager and felt supported in their role. Staff told us they felt valued.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- Safe was rated Requires improvement on 12 January 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 12 January 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
Registration details
- Registered manager
- Laura Bismor
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 12 January 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- DEMA Residential Homes Limited
- Ownership type
- Organisation
- Companies House number
- 02339336 (opens Companies House)
DEMA Residential Homes Limited runs 2 services, all in Yorkshire and the Humber. 1 is rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by DEMA Residential Homes Limited
- G Priory Care Residential Home Good. Care home, East Riding of Yorkshire
Getting help from East Riding of Yorkshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at East Riding of Yorkshire Council
- Ask for a care needs assessment
- Phone: 01482 393939
- Support for carers
- Paying for care: East Riding of Yorkshire Council
Checked on the council's website, November 2026.
Common questions
- Does The Olde Coach House provide nursing care?
- No. The Care Quality Commission lists The Olde Coach House as a care home without nursing.
- How many beds does The Olde Coach House have?
- The Care Quality Commission's register lists 41 beds at The Olde Coach House.
- When was The Olde Coach House last inspected?
- The Care Quality Commission's latest rating for The Olde Coach House was published on 12 January 2023.
- Who runs The Olde Coach House?
- The Olde Coach House is run by DEMA Residential Homes Limited. It runs 2 services, all in Yorkshire and the Humber.
- What is The Olde Coach House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 12 January 2023.
Contact
- Phone
- 01482 645094
- Address
- 2 Eastgate, Hessle, HU13 9LW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Woodleigh Lodge Residential Care Home (Good, 0.2 miles away) and The Hollies - Care Home (Good, 0.5 miles away).
Nearest care homes:
- G Woodleigh Lodge Residential Care Home Good, 0.2 miles away
- G The Hollies - Care Home Good, 0.5 miles away
- G Rosewood Lodge Residential Home Good, 0.6 miles away
- RI Emmanuel House Care Home Requires improvement, 0.7 miles away
- G Redstacks Good, 0.7 miles away