The Hollies - Care Home

People received their medicines safely and the registered manager was working to improve guidance for 'as and when required' medicines. Staff understood risks to people's safety and well-being and worked to mitigate these risks. Staff were recruited safely and there were sufficient staff to meet people's needs. The building was clean, tidy and a programme of redecoration and building improvements had recently been undertaken.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Restrictions on people's liberty were identified and appropriate authorisations had been sought.

People's needs were assessed and information was used to create detailed care plans which supported staff to provide person-centred care. People's health and dietary needs were met as staff worked closely with relevant professionals. People were provided with appropriate support at the end of their lives. A relative said, "I couldn't ask for better care at the end of [Person's names] life."

Staff were kind and caring and we received a lot of positive feedback about the care provided. One relative told us, "Whilst we would love [Person's name] to be in their own home, we are quite happy that they are here. We have no concerns about their safety, and they always look clean, tidy and well nourished."

A range of group and individual activities were available for people to participate in, though records of people's participation needed improving.

The registered manager had worked closely with the senior management team to improve the service. We received positive feedback about the registered manager and the culture of the service. People and their relatives had been included in the development of the service.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk