Elm Tree Court - Care Home

Systems were in place to record, store and receive medicines. Staff were trained and supported in their role to administer medicines. Risk assessments were person centred and contained enough information to guide staff in their practice.

There was enough competent staff across the service to meet people's needs. Recruitment was managed effectively. Staff understood their roles in raising concerns and reporting accidents and incidents. Lessons were learned and communicated to support improvement in the service.

Some decorating and minor re-refurbishment work was required. However, infection, prevention, and control was managed well. Staff were trained and understood their responsibilities for maintaining high standards of cleanliness.

The registered manager and staff created a positive culture, that was person centred and empowering. Staff spoke positively about the registered manager and senior team.

The provider monitored performance and risk in the service to promote and deliver quality improvements. Staff were fully engaged in the quality improvement plan and understood their role in driving improvements in the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.