The Legard

Local amenities for example, shops, local public house are within walking distance of the service. Two adapted vehicles are available for people's use.

At the last inspection in January 2016, the service was rated Good. At this inspection, we found the service remained Good.

People who used the service were supported by sufficient numbers of staff who understood the importance of protecting them from harm. Staff had received training in how to identify and report abuse. A robust recruitment and selection process was in place that ensured prospective new members of staff had the right skills and were suitable to work with people who used the service.

Staff had a good understanding of people's needs and were kind and caring. We saw people were comfortable in the presence of staff and had developed good relationships with them. People were treated with dignity and respect and were involved in decisions about the way their support was provided. Friends and relatives were welcomed by the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Assessments were carried out to ensure people were protected from potential harm and staff took steps to minimise risks without taking away people's right to make decisions.

Staff had a good understanding of systems in place to manage medicines and to ensure people received them safely.

The service had an open and inclusive ethos and people's relatives and staff were positive about the way it was managed. Feedback was sought from people who used the service through regular 'residents meetings' and feedback forms. This information was analysed and action plans produced when needed. Advocates were accessible for people.

Relatives and healthcare professionals confirmed that staff were caring and looked after people's health and nutritional needs well. People were provided with the care, support and equipment they needed to stay

independent.

Further information is in the detailed findings below.

The five questions we ask about services and what we found