Avocet Trust - 523-525 Marfleet Lane

We found the following examples of good practice.

● Visitors were asked questions about their health and their temperatures taken to ascertain any risks. Their details were kept for track and trace purposes. All visitors were supervised to ensure they followed infection control guidelines and wore appropriate personal protective equipment (PPE). ● People who used the service and staff followed social distancing practices. ● People who used the service were supported to maintain contact with their families and friends through phone calls, video calls, emails and window visits. ● Staff appropriately wore PPE in line with current guidance. PPE was accessible for staff around the service and staff were trained in putting on and removing PPE. ● Regular testing of people who used the service and staff was completed in line with current guidance. Clear procedures were in place to make sure people and staff self-isolated when necessary. ● The service was clean and tidy. Robust cleaning schedules and appropriate cleaning products were in place and available for staff to use. Staff regularly cleaned high-touch areas to minimise the risk of people catching or spreading COVID-19. ● Staff were dedicated to their roles and committed to living in the service when needed to ensure people's needs were met.

Further information is in the detailed findings below.

The five questions we ask about services and what we found