Avocet Trust - 20-22 Middlesex Road

Right Support We have made a recommendation about the provider seeking and acting on feedback provided by people and their relatives.

We have made a recommendation about the management of some medicines.

People were able to access their community and nearby shops and the home was integrated well within the community. The home was spacious and bedrooms were personalised, however some minor decorating works were required in one of the homes on site, the registered manager assured us this was underway.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff communicated effectively with people and individual communication passports supported discussions and helped improve communication.

Right Care People received kind and compassionate care. Staff protected and respected people's privacy and dignity. Staff understood how to protect people from abuse and there was a culture of learning from accidents and incidents. Care plans and risk assessments were person centred and contained enough information to guide staff in their practice.

Right Culture The service had a positive culture and staff felt respected, valued and supported. The provider had an effective governance system in place that identified and managed risks to the quality of the service through

audits and action plans. The service worked in a transparent and collaborative way with relevant stakeholders and agencies to support service development and joined up care.