Rosewood Lodge Residential Home

We found the following examples of good practice.

● Safety measures were in place to protect people. People and visitors were monitored for symptoms of COVID-19. All visitors were supervised to ensure they followed infection control guidelines and wore appropriate personal protective equipment (PPE). ● People were supported to maintain their relationships with family, friends and religious groups through phone and video calls. The service had a visiting area for use when visits were permitted. A booking system was in place to ensure the area could be appropriately cleaned between use. Processes were in place to enable relatives to visit people at the end of their lives. ● Staff maintained social distancing where possible. They wore appropriate PPE when supporting with personal care or when in close contact with people. Furniture had been rearranged to support safe social distancing and risk assessments were in place for people who were unable to follow guidance. ● Processes were in place to support the safe admission of people into the service which followed best practice guidance. ● Staff were trained in using PPE, although some PPE fitted poorly. The registered manager promptly addressed this. Designated areas were available for staff to put on and remove PPE. ● Regular testing of people who used the service and staff was completed in line with current guidance. Clear procedures were in place to support people to isolate. ● The service was tidy and cleaned regularly to minimise the risk of people catching or spreading COVID-19. Some items of furniture could not be easily cleaned, though appropriate replacements were being purchased.

Further information is in the detailed findings below.

The five questions we ask about services and what we found