St Marys Riverside

The atmosphere was exceptionally welcoming, friendly, and positive. Feedback from people who used the service, their relatives, and staff was consistently and overwhelmingly positive the home exceeded people's expectations. One person told us, "I don't ever want to leave here. I am home now."

People and their relatives praised the staff for their exceptional care and kindness. Staff were engaging and considerate, and treated people with the utmost respect.

Staff were extremely committed to providing care that was compassionate and provided the best outcomes for people. The managers and staff team had a strong approach to providing individualised care, that promoted people's dignity.

There was a positive culture and staff were very proud to work for the provider. Staff were empowered to achieve the best outcomes for people through embracing a supportive teamwork approach to their work.

The management team provided strong leadership and proactively considered how they could continuously enhance the service. There was clear leadership and visions and values for the service, that ensured people were at the heart of everything they did.

People were provided with a variety of inclusive, social, and therapeutic activities that were tailored to their skills and preferences. The staff team were enthusiastic and continuously looked for new activities or events for people to be part of to minimise social isolation.

Staffing levels were sufficient to meet people's needs safely, and ensured people received consistent support. Staff were recruited safely, and the management team ensured staff were suitably skilled and trained to carry out their role and meet people's complex and diverse needs. Risks to people had been fully assessed and mitigated to help keep people safe.

Medicines were administered safely to people and staff were observed following safe infection prevention control practices. Where incidents occurred, the provider had a system in place to review and learn from

these to prevent reoccurrence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.