Mayflower Care Home
- Care home
- 76 beds
- Nursing care
- Dementia care
- Registered since 2025
- Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
Rated Requires improvement in March 2026 under the previous provider, Mayflower Care Home (Northfleet) Limited.
At a glance
8 ratings
First rated Requires improvement in 2015, most recently Requires improvement in April 2026.
7 months
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Mayflower Care Home: inspection record
Rated Requires improvement in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Wombwell Hall (Good, 0.5 miles away) and Benham Lodge (Good, 0.6 miles away).
Nearest care homes:
- – Squadron Manor Not yet rated, 0.4 miles away
- G Wombwell Hall Good, 0.5 miles away
- – Springwood Corner Care Home Not yet rated, 0.5 miles away
- G Benham Lodge Good, 0.6 miles away
- G Welcome House - Ruby Lodge Good, 0.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 April 2026 (assessment visit 17 October 2025). Quoted under the Open Government Licence.
Date of assessment: 24 November 2025 to 08 December 2025. Mayflower Care Home is a residential care home providing accommodation for persons who require nursing or personal care. Mayflower Care Home is run by 2 companies, as a dual registration, and both are jointly responsible for the services at the home. This provider registered with CQC on 15 April 2025 and this is the first inspection of this provider. We completed this assessment after receiving concerns about risk management and safeguarding.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The service is registered to provide support to 76 older people, younger adults, people with a sensory impairment, people with a physical disability and people living with dementia. At the time of our assessment 71 people lived at the service.
We identified 4 breaches of the regulations relating to staffing, management of risk, infection control, premises and equipment, and governance.
There had been a lack of clinical and management oversight of constipation risks because systems had not been embedded to review bowel charts for people who suffered with constipation. Staff had not always received training and support to enable them to meet the assessed needs of people. The provider had failed to maintain equipment at the service which put people at risk of harm. Some areas of the service smelt of stale urine. The systems to monitor the quality and safety of the service were not always effective. When shortfalls had been identified, action had not always been taken in a timely manner to make improvements and the shortfalls continued.
Staff were recruited safely. Staff treated people with kindness and knew people well. Staff spent time with people encouraging them to participate in activities and maintain important relationships with their families and friends. Staff received welfare and support packages to support them in their lives.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to staffing, management of risk, and infection control and premises and equipment.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been ratedgood. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 1 April 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 1 April 2026. Ask about changes in management and what has changed since the report.
- Ask what the new provider has changed since taking over.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Ventas UK Opco LimitedBrand: Ventas
- Ownership type
- Organisation
- Companies House number
- 16135129 (opens Companies House)
- Previous provider
-
- Mayflower Care Home (Northfleet) Limitedregistered
Ventas UK Opco Limited runs 11 services in England, 5 of them in the South East. 2 are rated Good or Outstanding, 2 are rated Requires improvement or Inadequate and 7 have no rating yet.
Other services run by Ventas UK Opco Limited
- G Heathlands Care Home Good. Care home with nursing, Waltham Forest, London
- G Parkfield House Nursing Home Good. Care home with nursing, Hillingdon, London
- RI Ashridge Court Care Centre Requires improvement. Care home with nursing, East Sussex
- – Barty House Nursing Home Not yet rated. Care home with nursing, Kent
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Mayflower Care Home provide nursing care?
- Yes. The Care Quality Commission lists Mayflower Care Home as a care home with nursing.
- How many beds does Mayflower Care Home have?
- The Care Quality Commission's register lists 76 beds at Mayflower Care Home.
- When was Mayflower Care Home last inspected?
- The Care Quality Commission's latest rating for Mayflower Care Home was published on 1 April 2026.
- Who runs Mayflower Care Home?
- Mayflower Care Home is run by Ventas UK Opco Limited. It runs 11 services in England, 5 of them in the South East.
- What is Mayflower Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 April 2026.
Contact
- Phone
- 01474 531030
- Address
- Hartshill Road, Northfleet, Gravesend, DA11 7DX Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Wombwell Hall (Good, 0.5 miles away) and Benham Lodge (Good, 0.6 miles away).
Nearest care homes:
- – Squadron Manor Not yet rated, 0.4 miles away
- G Wombwell Hall Good, 0.5 miles away
- – Springwood Corner Care Home Not yet rated, 0.5 miles away
- G Benham Lodge Good, 0.6 miles away
- G Welcome House - Ruby Lodge Good, 0.6 miles away