Swan Care Home
- Care home
- 21 beds
- No nursing
- Dementia care
- Registered since 2025
- Southminster, Essex, East of England
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Good in 2016, most recently Inadequate in July 2026.
3 months
since the latest rating was published.
4 of 361
rated care homes in Essex are rated Inadequate, like this one.
Swan Care Home: inspection record
Rated Inadequate in July 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Deansbrook Farm (Good, 2 miles away) and Down Hall Residential Home (Good, 2.3 miles away).
Nearest care homes:
- G Deansbrook Farm Good, 2 miles away
- G Down Hall Residential Home Good, 2.3 miles away
- G Southminster Residential Home Good, 3.3 miles away
- RI Squeaks House Residential Care Home Requires improvement, 3.5 miles away
- G Estoril Good, 3.6 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 July 2026 (assessment visit 21 April 2026). Quoted under the Open Government Licence.
Date of Assessment: 18 May 2026 to 9 June 2026. The service is a residential care home providing support to up to 21 people, including those living with dementia. At the time of our inspection, there were 10 people living at Swan Care Home, as the local authority had placed an embargo on any new admissions due to quality and safety concerns.
- Safe Inadequate
- Effective Inadequate
- Caring Inadequate
- Responsive Inadequate
- Well-led Inadequate
Read the rest of CQC's summary
We carried out this inspection to follow up on enforcement action. At the last inspection we found 9 breaches of regulations, the service was rated Inadequate and placed into special measures. At this inspection we found 8 continued breaches relating to person-centred care, dignity and respect, consent, risk management, safeguarding, premises, governance, and staffing. Improvements had been made to recruitment practice, and the service was no longer in breach in this area.
Governance and oversight measures were extremely poor, and the provider had failed to rectify widespread and significant concerns identified by the CQC. The provider had failed to work with multiple managers or consultants since taking over the service in May 2025. A fourth new manager had just started at the time of our inspection. People did not receive person-centred, dignified care, and were placed at the potential risk of avoidable harm. We made multiple referrals to help keep people safe during the inspection, including to the local authority safeguarding team and to the fire service.
In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
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Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in continued breach of legal regulation in relation to risk management including medicines, environment, staffing, and safeguarding. Improvements had been made to recruitment practice, and the service was no longer in breach of regulation in this area.
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Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate. This meant there were widespread and significant shortfalls in people’s care, support and outcomes.
The service was in continued breach of legal regulation in relation to consent and capacity, staffing, and person-centred care.
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Caring
Inadequate
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate. This meant people were not treated with compassion and there were breaches of dignity; staff caring attitudes had significant shortfalls.
The service was in continued breach of legal regulation in relation to person-centred care and dignity and respect.
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Responsive
Inadequate
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate. This meant services were not planned or delivered in ways that met people’s needs.
The service was in continued breach of legal regulation in relation to person-centred care.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment we rated this key question inadequate. At this assessment the rating has remained inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in continued breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 16 July 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 16 July 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Inadequate on 16 July 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Inadequate on 16 July 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Airaa Swaan Ltd
- Ownership type
- Organisation
- Companies House number
- 15949841 (opens Companies House)
Getting help from Essex County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Essex County Council
- Ask for a care needs assessment
- Phone: 0345 603 7630, Monday to Thursday 8.45am to 5pm, Friday 8.45am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Essex County Council
Checked on the council's website, November 2026.
Common questions
- Does Swan Care Home provide nursing care?
- No. The Care Quality Commission lists Swan Care Home as a care home without nursing.
- How many beds does Swan Care Home have?
- The Care Quality Commission's register lists 21 beds at Swan Care Home.
- When was Swan Care Home last inspected?
- The Care Quality Commission's latest rating for Swan Care Home was published on 16 July 2026.
- Who runs Swan Care Home?
- Swan Care Home is run by Airaa Swaan Ltd.
- What is Swan Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 16 July 2026.
Contact
- Phone
- 01621 779171
- Address
- 29 North Street, Tillingham, Southminster, CM0 7TR Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Deansbrook Farm (Good, 2 miles away) and Down Hall Residential Home (Good, 2.3 miles away).
Nearest care homes:
- G Deansbrook Farm Good, 2 miles away
- G Down Hall Residential Home Good, 2.3 miles away
- G Southminster Residential Home Good, 3.3 miles away
- RI Squeaks House Residential Care Home Requires improvement, 3.5 miles away
- G Estoril Good, 3.6 miles away